Privacy policy

MADOX operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). MADOX is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, store, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably be used to identify you.

Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact details, including your name, billing address, shipping address, phone number, and email address.

Financial information, including payment card details and transaction information. Payment information is processed securely by third-party payment processors, and we do not store full payment card numbers.

Account information, including your username, password, preferences, and account settings.

Transaction information, including items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, and past order history.

Communications, including information you provide when contacting us for customer support or inquiries.

Device information, including IP address, browser type, device identifiers, and network information.

Usage information, including how you interact with and navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, when you create an account, place an order, communicate with us, or otherwise provide information through the Services;

Automatically, through cookies, pixels, and similar technologies when you access or use the Services;

From service providers, including payment processors, shipping partners, analytics providers, and customer support platforms that process information on our behalf;

From business partners or third parties, where permitted by law.

How We Use Your Personal Information

We use your personal information for the following purposes, as permitted by applicable law:

Provide, operate, and improve the Services, including processing payments, fulfilling orders, managing accounts, arranging shipping, facilitating returns and exchanges, enabling reviews, and personalizing your shopping experience.

Marketing and advertising, including sending promotional communications and displaying advertisements based on your interactions with the Services, subject to your communication preferences and legal requirements.

Security and fraud prevention, including verifying accounts, preventing unauthorized activity, and protecting the Services and users. You are responsible for maintaining the confidentiality of your account credentials.

Communicating with you, including responding to inquiries, providing customer support, and maintaining our business relationship.

Legal and compliance purposes, including complying with applicable laws, responding to lawful requests, enforcing our terms and policies, and protecting our rights and interests.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances, subject to this Privacy Policy:

To Shopify and service providers who perform services on our behalf, such as payment processing, hosting, analytics, shipping, and customer support;

To marketing and advertising partners, subject to your rights and choices under applicable law;

When you direct or consent to such disclosure, including through integrations or social media features;

To affiliates or within our corporate group, where applicable;

In connection with business transactions, such as a merger, acquisition, or bankruptcy;

To comply with legal obligations, enforce policies, or protect the rights, property, or safety of MADOX, our users, or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information submitted through the Services may be transferred to and processed by Shopify and its partners, including in countries outside your place of residence.

Shopify may process certain personal information as an independent controller for purposes such as fraud prevention, analytics, and personalized advertising. For more information, please review the Shopify Consumer Privacy Policy at https://privacy.shopify.com and, where applicable, exercise your rights through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may include links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of such third-party services. Your interactions with those platforms are governed by their respective privacy policies and terms.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us to request deletion. We do not knowingly sell or share personal information of individuals under 16 years of age, as defined by applicable law.

Security and Retention of Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or receive a copy of your information, and to opt out of certain marketing communications. These rights may be subject to limitations under applicable law.

You may opt out of promotional emails at any time using the unsubscribe link in our communications. We may continue to send non-promotional messages related to your account or transactions.

We will not discriminate against you for exercising your rights. We may verify your identity before processing requests, as permitted by law.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below. Depending on your location, you may also have the right to lodge a complaint with a data protection authority.

International Transfers

Your personal information may be transferred to and processed in countries other than your own. Where required, we rely on appropriate safeguards, such as standard contractual clauses or other lawful transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. We will post the updated version on this page and revise the “Last updated” date as required by law.

Contact

If you have questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact us at:

Email: ankit18websites@gmail.com
Address: 13/A Benia Para Lane, Baranagar Bazar, Astha Apartment, Baranagar, Kolkata, West Bengal – 700036, India