Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return, subject to the terms outlined below.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You must also provide a receipt or other valid proof of purchase.

To start a return, please contact us at ankit18websites@gmail.com. Returns must be approved before being sent back. Approved returns should be shipped to the following address: 13/A Benia Para Lane, Baranagar Bazar, Kolkata – 700036. Items sent back without prior authorization will not be accepted.

If your return request is approved, we will provide instructions on how and where to send your package. We reserve the right to refuse returns that do not meet our eligibility criteria.

You may contact us at ankit18websites@gmail.com for any return-related questions.

Damages and Issues
Please inspect your order immediately upon delivery and contact us without delay if the item is defective, damaged, or incorrect. We will review the issue and, where applicable, arrange a replacement, refund, or other appropriate resolution in accordance with this policy.

Exceptions / Non-Returnable Items
Certain items are not eligible for return, including but not limited to perishable goods (such as flowers, or plants), custom or personalized products, personal care or beauty products, hazardous materials, flammable liquids, or gases. Returns for such items will not be accepted unless required by applicable law.

Sale or discounted items and gift cards are not eligible for return or refund, except where mandated by law.

If you are unsure whether your item qualifies for return, please contact us prior to initiating a return.

Exchanges
We do not offer direct exchanges. The fastest way to obtain a replacement item is to return the original item in accordance with this policy and place a new order separately once the return has been approved.

Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. Approved refunds will be issued to the original payment method used at checkout within 10 business days.

Please note that processing times may vary depending on your bank, credit card provider, or payment gateway, and we do not control delays caused by third-party financial institutions.

If more than 15 business days have passed since your refund was approved, please contact us at Madox18websites@gmail.com for assistance.

Return Shipping
We offer free return shipping for all approved returns. Original shipping charges, if any, are non-refundable unless the return is due to a damaged, defective, or incorrect item.