Shipping policy
This Shipping Policy describes how orders are processed, shipped, and delivered when you purchase from MADOX.
Order Processing Time
All orders are processed within 1–3 business days (excluding Sundays and public holidays) after receiving order confirmation and successful payment. You will receive a notification once your order has been shipped.
During periods of high order volume, processing times may be slightly delayed. If there is a significant delay in the shipment of your order, we will contact you via email or phone.
Shipping Locations
We currently ship within India.
At this time, we do not offer international shipping unless explicitly stated on the product page.
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout before payment is completed.
In certain cases, we may offer free shipping promotions, which will be clearly communicated on our website or product pages.
Estimated Delivery Time
Estimated delivery times vary depending on your location and the courier partner. Typical delivery timelines within India are:
Metro cities: 3–7 business days
Non-metro / remote areas: 5–10 business days
Delivery times are estimates and not guaranteed.
Shipping Confirmation & Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking details, where available. Tracking updates may take up to 24 hours to reflect courier movement.
shipping policies
Delays, Lost, or Damaged Shipments
MADOX is not responsible for shipping delays caused by courier partners, weather conditions, strikes, customs clearance, incorrect address details, or other circumstances beyond our control.
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at ankit18websites@gmail.com with clear photos of the item and packaging so we can assist you in accordance with our Return & Refund Policy.
Incorrect Address or Failed Delivery
Please ensure that your shipping address and contact details are accurate at checkout. MADOX is not responsible for orders delayed or returned due to incorrect or incomplete address information provided by the customer.
If a shipment is returned to us due to failed delivery attempts, re-shipping may be subject to additional charges.
Order Cancellations
Orders can only be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and will be handled according to our Return & Refund Policy.
Customs, Duties & Taxes
For domestic (India) shipments, applicable taxes are included or charged as required by law. Any future international orders, if enabled, may be subject to customs duties or import taxes, which are the responsibility of the customer.
Contact Information
For any shipping-related questions or concerns, please contact us:
Email: ankit18websites@gmail.com
Phone: +91 9007624761
Address:
13/A Benia Para Lane,
Baranagar Bazar, Astha Apartment,
Baranagar, Kolkata, West Bengal – 700036,
India